Job description:

Provides accurate and timely information about the cruise services, handles complaints and requests from the Guest in order to deliver an effective, courteous and professional service

Job Requirements

Secondary School (in tourism or language is a plus)
At least 6 months experience in Hotels in similar positions (receptionist,customer service)
Basic knowledge of MS Office
English level B2
Third language proficiency B2
Forth language proficiency B1                                                                                                                      

Main Responsibilities

• Knows deeply all the onboard services and departmental procedures (such as luggage handling, lost & found). Always provides accurate and timely information to Guests and effectively manages complaints providing satisfactory solutions.
• Covers multiple tasks without compromising delivery quality (such as wake-up calls, public announcements, external calls, fax, Internet, e-mail, internal and satellite calls from shore to ship, cabin safety boxes assistance)
• Assists with embarkation and disembarkation operational tasks assigned to the department (personal ID or passports and landing cards collection, photocopying, distribution, boarding forms, overbooking, luggage, transfers, port agents, cash deposit, settlement of guests payments) in order to guarantee company standards
• Gives substantial support to the Hospitality team in dealing with department priorities (such as Lost Luggage handling, Lost & Found, Class & Sub-Class List, 360° Compensation Guidelines).Uses software necessary to support all work activities (MS Office, SAPI, Oscar) in order to speed and manage them in an effective way

Why join us:
We are excited to have you on the team! As a member of the Costa Crociere Community, you will be empowered with a developmental support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard.

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